About Us

Background

Syaza Travel & Tours Sdn Bhd (SyazaTravel) was established in 2007. From humble beginnings, the company has grown to be one of Malaysia’s most respected travel agents, offering travel arrangements in all over the world. SyazaTravel’s product selection is aimed at providing the Umrah market with the broadest range of product available. Targeted specialist group and individual travel is also an important part of the product mix. SyazaTravel’s commitment to innovation and customer service has been demonstrated by its significant investment in technology. The introduction of a state of the art browser based back-office business solution in 2009, with a fully integrated website has provided the means to distribute product, sales, documentation and reservation information to customers 24/7 in real time, putting SyazaTravel at the forefront of travel technology use. With the recent launched of the new reservations booking system for Umrah & Hajj in December, 2009, and Tour Packages Internet Search Engine Systems in Febuary 2010, enabling our customers to book and instantly confirm land, cruise, car and air arrangements and also Umrah and Hajj Packages in the same transaction. This development has been supplemented by the launch of a new content management system which is fully search engine optimised and indexed to ensure that SyazaTravel is not only at the cutting edge of online travel product distribution but that the content delivered via the website supports our commitment to add value to our customers and provides ever changing content to encourage frequent repeat visits. These developments clearly set SyazaTravel aside from any of its competitors and provide significant efficiencies across the business, greatly improving the transaction to cost ratio as well as providing instant confirmation and improved efficiencies to our customers.

Our Mission

SyazaTravel’s mission is to be the specialist operator of first choice in all the markets in which we operate, and to ensure that such choice is based on the quality of our products, our service standards, the abilities of our staff and the business and ethical leadership of the Company.

ISO 9001:2008 Certified Company

Syaza Travel & Tours Sdn Bhd has been granted ISO 9001:2008 certification for its quality management systems. Globally recognized and respected, ISO 9001:2008 standards are set by the International Standards Organization (www.iso.org), a Geneva-based worldwide federation of national standard bodies. This certification demonstrates our dedication to and implementation of a dedicated, systematic and quantifiable approach to quality-of-service standards through a rigorous auditing process. ISO 9001:2008 certification is an important milestone for us and validates our unwavering commitment to delivering the highest quality service and satisfaction that our customers have come to expect. The quality management system implemented provides reassurance to our customers that we will continue our long tradition of developing and providing products, services and support of the highest caliber. ISO 9001:2008 standards specify organizational requirements in documentation, procedures and operations for a quality management system and are important for a business focused on demonstrating its ability to consistently provide products or services that meet customer satisfaction and applicable regulatory requirements. In achieving ISO certification, Syaza Travel & Tours Sdn Bhd set solid standards and baselines in order to meet and exceed benchmarks going forward for quality customer service and support in all areas of Inbound & Outbound Travel and also for Ticketing Services.

Registrations and Affiliations

  • Companies Commision Of Malaysia (SSM) - Registration No: 767327-A .
  • Ministry Of Tourism, Malaysia- KPL License No.: 4960 For Inbound, Outbound and Ticketing
  • Ministry Of Finance, Malaysia – (MOF) - Registration No:357-02138093
  • Malaysian Associations Of Tour & Travel Agents (MATTA) - Registration No: MA2662 .
  • Bumiputra Travel And Tour Agents Associations Of Malaysia (Bumitra) -Membership No: BM465
  • International Air Transport Association (IATA) - IATA Numeric Code No: 20-3 1376 4

Our Services

Syaza Travel is one of the experienced companies in the field of Tourism and Umrah service provider in Malaysia. Our portfolio of activities consists of various travels related services which include the following:
  • Pilgrimage tours such as Umrah & Ziarah
  • Hotel reservations
  • Air ticketing services
  • Transportation arrangement and car rental services
  • Tour packages for international as well as for domestic travel needs
  • Corporate and commercial incentive tour group departures
We also cover honeymoon trips, leisure tours, business tours, adventure tours, and many more.
 
Main Travel Services
 
Pilgrimage Tours - Umrah & Ziarah
Syaza Travel is a licensed company to operate Umrah packages under the Outbound License by the Ministry of Tourism Malaysia.The main activity for this operation is organizing and conducting religious travel packages in the relevant seasons, both for individuals and organization, providing the best accommodation close to the holy places, comfortable transportation and experienced tour leaderServices that we are proud to offer
  • Greeting and farewell meeting at airport.
  • Transportation to and from destination.
  • Ticketing issuing and reservation services.
  • Special guided of the holy cities.
  • Special programs for Umrah
  • Personal and VIP services
  • Your choice of the best hotels
  • Special and native meals.
  • 24 hours on-call service.
Other Travel Related Services
  • Hotel reservations
We provide a wide range of hotels, budget hotels, guesthouses, backpacker and youth hostels in Malaysia and all over the world for online booking. With our online booking system will enable our customers to search and book prior to their arrival.
  • Air ticketing services

Syaza Travel & Tours ticketing offices are licensed to issue tickets from major airlines, shipping lines and rail ways. Its computers are linked to Abacus, and world span cruises, with access to major airlines computers worldwide, for immediate and efficient airline, hotel and car rental reservations and confirmations around the globe

  • Transportation & Car Rental Services

Syaza Travel & Tours has contract with transportation operators offering any sizes and features of buses, allowing maximum comfort & the highest specification for safety. And also it operates limousine to suit individual and corporate transportation requirements all over Malaysia, to ensure comfort, convenience and safety with its clients.

  • Outbound Packages

Equipped to put together creative packages that perfectly meet all needs, with its inclusive services handles every request to travel the world to any destination, handling all leisure and business trips outside Malaysia, offering the most attractive ready-made and custom-made holiday packages that cater to all tastes and budgets in all over the world as Europe, North Africa & Asia. We have a reliable network of information and affiliate providers, along with its long experience in the market, allows a coordination of numerous simultaneous activities efficiently and successful.

  • Travel Packages Into Malaysia

Organizes the widest array of travel packages to Malaysia, with the best services and the most competing rates. From customary Tropical Rainforest Advanture trips and beach resort hotels, to special creative packages, ranging between the cultural, recreational and adventurous; the choices are endless.

  • Incentive Travel

Syaza Travel is offering exclusive services starting from arrival at the airport, special check in desks, breakfast.

Our Work Team

Our professional staff is composed of multi-lingual, dynamic and experienced travel consultants, who will answer and manage a solution for all your requests. Our team is familiar with both the traditional and the most up-to-date travel technologies. We only use high-tech reservation systems that guarantee fast and secured reservations. Our aim is to maintain our status as the leading Tour Oprator and Umrah Provider in our region by finding the best values for our business partners, our clients and our employees. Our Mission is to fulfill our clients’ needs and to provide exceptional services that satisfy their expectations. Our priorities are to be the most innovative in the industry, to maintain our professionalism and to be readily accessible for our clients. Highest satisfaction is also one of our goals.

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Hijri Date: 04 جمادى الأولى, 1439

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